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Cancellation Policy

1. Overview

At AlphaBioPharma we understand plans change. This Cancellation Policy explains when and how customers can cancel orders placed on alphabiopharma.info, the effects of cancellation (refunds, restocking), and how to contact us for help.

2. Scope

This policy applies to purchases made directly through alphabiopharma.info. Orders placed through third-party marketplaces, distributors, or resellers must follow the cancellation rules of those sellers.

3. How cancellations work (standard goods)

  • Before shipment: Orders may be cancelled free of charge while the order status is “Processing” (i.e., before fulfillment or dispatch). If you wish to cancel, contact us immediately with your order number.

  • After shipment: Once an order has been shipped, it cannot be cancelled. You may refuse delivery or follow our Returns & Refunds procedure after receiving the item (subject to return eligibility and any applicable return shipping/restocking fees).

  • Partial cancellations: If your order contains multiple items, you may request cancellation for part of the order while the remaining items are still processing. Partial cancellations are subject to the same “before shipment” rule for the items to be cancelled.

4. Timeframes & confirmation

  • Cancellation requests received while the order status is still Processing will generally be confirmed within 24–48 hours.

  • We will send a cancellation confirmation email containing the cancelled items and any refund details. If you do not receive confirmation, assume the order has not been cancelled and contact us again.

5. Refunds after cancellation

  • If you cancel before shipment, any payment already taken will be refunded to the original payment method.

  • Refund processing time: refunds will be initiated within 3–7 business days of cancellation confirmation and may take longer to appear on your bank/card statement depending on your payment provider (usually up to 7–14 business days).

  • If you used a coupon, discount, or promotional credit, refunds will reflect the discounted amount actually paid.

  • For bank transfers or alternative payment methods, refunds may be processed as a bank transfer—confirm details with our support team when requesting cancellation.

6. Orders paid with Cash on Delivery (COD)

  • If you cancel a COD order before shipment, no payment is needed; we will confirm cancellation in writing.

  • If you refuse a COD delivery at the door, the order will be returned to us and the return policy will apply; delivery/refusal charges or restocking fees may apply.

7. Pre-orders and backorders

  • Pre-order / backorder items may have different cancellation rules. You may cancel pre-orders before the item is shipped. If a pre-order is cancelled after payment, refund timelines follow the section above, but specific product pages will indicate any different cancellation terms.

8. Subscription or recurring orders

  • If you have a subscription or recurring delivery, cancellation of upcoming shipments must be requested via your account or by contacting support at least [insert number — e.g., 7] days before the next scheduled shipment to avoid being billed/shipped for that cycle. Check your subscription terms for exact notice periods.

9. Special categories (pharmaceuticals, temperature-sensitive, regulated items)

  • For safety, legal, or manufacturer reasons, some medical or pharmaceutical products may be non-cancellable once the order is confirmed (even before shipping). Such restrictions will be clearly stated on the product page. If in doubt, contact us prior to placing the order.

10. Cancelling due to error or fraud

  • If you believe an order was placed in error or is fraudulent, contact us immediately. We will investigate and — if required — cancel the order and take appropriate measures, including reversing charges and contacting the payment provider.

11. How to request a cancellation

Send a cancellation request to our support team with:

  • Your order number

  • Full name on the order

  • Reason for cancellation (optional)

Contact options:

Please include your order number in the subject line for faster handling.

12. Fees, restocking, and deductions

  • Cancellations made before shipment are normally free.

  • If a cancellation is processed after order preparation (but before carrier pickup) we may charge a reasonable handling or restocking fee (if applicable) and will disclose this in the cancellation confirmation.

  • Any non-refundable transaction/processing fees charged by payment providers may be deducted from the refunded amount if such fees cannot be recovered.

13. Changes to orders vs cancellations

  • Minor changes to an order (address change, quantity change) may be possible while the order is still processing. These are handled case-by-case and are not guaranteed. Contact support immediately with the required change.

14. Contact for disputes

If you’re unhappy with how a cancellation was handled, please contact our support team first at [replace-with-your-email]. For unresolved disputes, the laws of [insert jurisdiction — e.g., India] apply and disputes will be referred to the competent courts in [insert jurisdiction/city].

15. Policy updates

AlphaBioPharma may update this Cancellation Policy. The Effective date at the top indicates when the current version takes effect. Material changes will be posted on the website.